Shipping Policy

Cupcake Shipping Only:

All cupcake assortments are shipped using our patented shipping method. Our packaging is designed to ensure your cupcakes arrive at their destination looking exactly as they are presented both at our storefront and online. Each cupcake is freshly baked, piled high with frosting, fully decorated and flash frozen for optimal shipping results.   We ship our cupcakes with ice packs to keep them frozen along their journey.

A special shipping and handling charge applies to all shipped cupcake orders. Cupcake purchases are shipped by UPS 2-Day. Although your destination may occur in a one-day delivery zone, we will only guarantee 2-Day arrival. Please make cupcake purchases with a 2-day allowance for shipping time to ensure your package arrives on or before your desired date. 

Ship Day   Expected Arrival Day **
Monday   Wednesday
Tuesday   Thursday
Wednesday   Friday

**The expected arrival day is the latest that you should expect your shipment to arrive.  The shipment is guaranteed by UPS to arrive by the end of the expected arrival day listed above.  Some shipments will arrive sooner due to their proximity near our shops, or the ease of delivery at the destination.  We ship our packages with "No Signature Required" which allows the UPS driver to leave the package at the destination.  If you wish to require a signature for release of package, please notify us and we will mark the package signature required.  However, requiring a signature releases SAS Cupcakes from any liability or responsibility should the shipment be kept by UPS for redelivery past 2 days.  It is best to send the cupcakes to an address where you know that someone is available to receive the package when it arrives.  Work addresses usually receive packages sooner in the day than residential addresses. 

These Products can only be shipped in the continental U.S. and cannot be shipped to PO / APO / FPO Boxes or Hawaii & Alaska.

We will provide a tracking number from UPS to the email address provided on the order form that will provide details of the shipment.

Refund Policy:  Once your cupcakes leave our facility, they are at the mercy of our carrier.  We make every effort to protect your cupcakes from damage during shipping.  Any damage that is incurred during shipping must be reported immediately upon receipt.

Shipping refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address.

Should you require more details or need expedited shipping (next day or Sat) please contact our shipping manager at 888-825-8988.